136 ActiveSync / Get Connected Process
HX2 Reference Guide E-EQ-HX2RG-B
ActiveSync Troubleshooting
ActiveSync on the host returns to the Get Connected screen without connecting
to the cabled device.
If the HX2 is connected to a PC by a cable, disconnect the cable from the HX2 and reconnect it
again.
Check that the correct connection is selected, USB Client.
See Also: Cold Boot and Loss of Host Reconnection.
ActiveSync indicator on the host remains grey
The host doesn’t know you are trying to connect. It may mean a bad cable. Try the connection
again with a known-good cable.
Drop down list is blank in the ActiveSync dialog box
The wireless link is broken. Make sure that the wireless client in the HX2 has a valid IP address.
Cold Boot and Loss of Host Re-connection
ActiveSync assigns a partnership between a mobile device and a PC. A partnership is defined by
two objects – a unique computer name and a random number generated when the partnership is
first created. An ActiveSync partnership for a unique client can be established to two hosts.
If the HX2 is cold booted, the random number is deleted – and the partnership with the last one of
the two hosts is also deleted. The host retains the random numbers and unique names of all
devices having a partnership with it. Two clients cannot have a partnership with the same host if
they have the same name. (
| Settings | Control Panel | System | Device Name)
If the cold booted HX2 tries to reestablish the partnership with the same host PC, a new random
number is generated for the HX2 and ActiveSync will insist the unique name of the HX2 be
changed. If the HX2 is associated with a second host, changing the name will destroy that
partnership as well. This can cause some confusion when re-establishing partnerships with hosts.
