Filter
Top Products
OCTOBER 2006 MAGNUM 1X7 LTO AUTOLOADER
111
BEFORE CONTACTING TECHNICAL SUPPORT
What are the SCSI IDs of all devices attached to the same bus (both
internal and external devices)?
Is the SCSI bus terminated at the physical end of the bus?
What is the total SCSI cable length for all devices (both internal and
external devices) on the SCSI bus? See page 16 for information about
determining the total SCSI bus length.
Check all SCSI cable connectors for bent pins and confirm that all
connectors are firmly seated.
OPERATING SYSTEM INFORMATION
Operating system. What operating system are you using? Are all current
patches installed?
Device drivers. Are the appropriate drivers installed for the SCSI host bus
adapter? Refer to the installation instructions for your SCSI host bus adapter
card.
BACKUP APPLICATION INFORMATION
Backup application name and version. What backup application are you
using?
Compatibility. Does your application support the Magnum 1x7 LTO
Autoloader? Refer to the supported hardware devices list from the
application provider. See “Changing the Emulation Mode” on page 31 for
information.
Device drivers. Are the appropriate drivers installed for the tape drive and
for the autoloader?
Note: Driver installation may not be necessary and depends on the backup
application that you use in your system. Refer to the installation
instructions for your backup application for verification.
Driver installation information is available at:
www.exabyte.com/support/online/kb/index.cfm.
Backup application log files. Have the log files from your backup
application ready to send to Technical Support.
DIAGNOSTIC INFORMATION
Autoloader test results. Use LibTool to test moving tapes in and out of the
tape drive, then capture a diagnostic log of the autoloader. Have the log file
ready to send to technical support.