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PRODUCT MANUAL 1012581
CHAPTER 8—TROUBLESHOOTING
BEFORE CONTACTING TECHNICAL SUPPORT
Before contacting Exabyte Technical Support, complete the following steps to
gather all of the required information. Having this information available
before you call Technical Support will allow your representative to help you as
efficiently as possible. When you have all of the required information, see
“Contacting Exabyte” on page iii to contact Technical Support.
AUTOLOADER AND TAPE DRIVE INFORMATION
Autoloader serial number and firmware level. What is the autoloader’s
serial number? What version of firmware is currently loaded in the
autoloader?
Check www.exabyte.com/downloads for the latest release of Magnum
1x7 LTO Autoloader firmware.
Use the operator panel to display information about the autoloader (see
“Viewing Basic Autoloader Information” on page 79).
If your autoloader is not at the latest firmware level, use LibTool to
update the firmware (see “LibTool—Autoloader Firmware Upgrade and
Diagnostics” on page 102).
Tape drive serial number and firmware level. What is the tape drive’s serial
number? What version of firmware is currently loaded in the tape drive?
Check www.exabyte.com/downloads for the latest release of LTO tape
drive firmware.
Use the operator panel to display information about the tape drive (see
“Viewing BAsic Tape Drive Information” on page 85).
If your LTO tape drive is not at the latest firmware level, use LTOTool to
update the firmware (see “LTOTool—Tape Drive Firmware Upgrade and
Diagnostics” on page 102).
SCSI BUS INFORMATION
SCSI host bus adapter make and model. What is the make and model of
SCSI host bus adapter connected to the autoloader? Make certain that the
SCSI adapter is LVD and that any necessary drivers for the controller are
installed.
Note:Exabyte does not support using the autoloader on a RAID controller or
on a single-ended controller.
SCSI bus configuration. What is the configuration of the SCSI bus used by
the autoloader?
Are other SCSI devices attached to the SCSI bus?