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PRODUCT MANUAL 1012581
CHAPTER 8—TROUBLESHOOTING
✔ Hardware operation. You can verify that the autoloader hardware is
operating using the following methods:
Use the autoloader’s Diagnostics menu (under Demo Mode) to move
cartridges from random cells in and out of the tape drive. See page 75 for
instructions.
Use the autoloader’s Command menu to import or export cartridges,
and to move specific cartridges into and out of the tape drive. See
page 64 for instructions.
Use LibTool to display the current inventory of cartridges, and to move
cartridges into and out of the tape drive. Refer to the program’s online
help for instructions on performing upgrades and diagnostics
LibTool is available as a free download from
www.exabyte.com/downloads.
If the autoloader reports an error during any of these tests, use LibTool to
obtain a diagnostic log from the autoloader immediately after the error is
reported (see page 102). Alternatively, if your autoloader is equipped with
the optional Ethernet port, you can use FTP to obtain a diagnostic log from
the autoloader (see page 100). Exabyte Technical Support can examine the
log to determine the nature of the reported error.
✔ Hardware servo error. If your autoloader is reporting a hardware servo error,
check the following:
Make sure that the autoloader is either installed in a rack or is resting on
a hard, flat surface.
Make sure that there is nothing resting or pressing on the top of the
autoloader.
Make sure that the autoloader is not oriented on its side.
Make sure that the autoloader has the latest version of firmware
installed. Firmware upgrade instructions begin on page 100.
Make sure that the cartridge carousel can turn smoothly, as follows:
1.
1.1.
1. Power off the autoloader and manually open the door (see page 67
for instructions).
2.
2.2.
2. Insert your hand through the door and gently turn the carousel in
either direction to turn it.
3.
3.3.
3. If the carousel does not turn, remove the tape drive from the
autoloader (see page 93) to determine if there is a cartridge
extending from the tape drive and blocking the rotation of the
carousel. Remove the cartridge and reinstall the tape drive.