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OCTOBER 2006 MAGNUM 1X7 LTO AUTOLOADER
103
8
TROUBLESHOOTING
This chapter provides basic troubleshooting information and provides
suggestions for solving problems that may occur when you are installing and
operating the autoloader. The Support section of the Exabyte web site,
www.exabyte.com/troubleshoot, also provides helpful troubleshooting tips.
AUTOLOADER TROUBLESHOOTING
AUTOLOADER INSTALLATION
If the autoloader and backup software are not communicating after
installation, check the following:
✔ Power. Is the autoloader’s power cord inserted correctly, and is the power
switch on?
✔ SCSI IDs. Make sure that the SCSI IDs you selected for the autoloader and
tape drive are not the same as the IDs used by any other devices on the SCSI
bus, including the SCSI adapter card. See page 29 for information about
setting the SCSI IDs.
✔ SCSI connections. Make sure that you have securely connected the SCSI
cable (or cables) and the terminator to the SCSI connectors on the back of the
autoloader (see page 16). Make sure that the SCSI connections to the host
computer and other devices on the bus are also secure.
✔ Host adapter card installation. Make sure that you installed your host
adapter card correctly. Refer to the documentation that came with your card
for installation and troubleshooting instructions. Pay special attention to
steps for setting various jumpers and switches on the card. Make sure that
the card is properly seated.
✔ SCSI Controller Type. Make sure that the SCSI controller is an LVD,
non-RAID controller. Exabyte does not support the use of autoloaders or tape
devices on RAID controllers.