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Service and support
solutions
Service and support information is available from the Help system of your
Symantec product. Click the Service and Support topic in the Help index.
Technical support
Symantec offers two technical support options:
■ Online Service and Support
Connect to the Symantec Service & Support Web site at
http://service.symantec.com, select your user type, and then select your
product and version. This gives you access to current hot topics, knowledge
bases, file download pages, multimedia tutorials, contact options, and more.
■ PriorityCare telephone support
PriorityCare fee-based telephone support services are available to all
registered customers. You can access the PriorityCare number for your
product through the Service & Support Web site. You’ll be led through the
online options first, and then to the telephone contact options available for
your product and version.
Support for old and discontinued versions
When a new version of this software is released, registered users will receive
upgrade information in the mail. Telephone support will be provided for the old
version for up to twelve months after the release of the new version. Technical
information may still be available through the Service & Support Web site (http:/
/service.symantec.com).