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200 Troubleshooting
Writing to a recordable CD or DVD
Outdated CD-R/RW drive BIOS
The CD-R/RW drive might have an old BIOS version. An update to the BIOS
often fixes problems. Check the manufacturer’s Web site for an update.
Using PC-DOS or MS-DOS
If you put PC-DOS system files on the boot disk, replace them with MS-DOS
system files. You can choose MS-DOS while creating the boot disk.
See “Providing MS-DOS” on page 89.
High compression
Try using a lower or no compression when creating the image file.
Using third-party software to write to the CD-R/RW disc
If you are unable to write directly to a CD-R/RW disc using Norton Ghost, you
can create the Ghost image and then use third-party software to write to the CD-
R/RW disc.
To write an image to CD using third-party software
1 Create the Ghost image file and save it to a temporary location.
2 Collect and edit the other required files.
3 Use third-party software to save the image file and other required files to the
CD-R/RW disk.
4 Make the CD bootable.
If you use software to write an image file directly to the CD, you may experience
problems when restoring the image file. Software designed to write directly to a
CD, such as Adaptec Direct CD, uses a different file format. Therefore the copied
files are not recognized by Ghost.
If you are writing directly to a CD using third-party software, use a program that
lays out the format of the disc before it writes it, such as Adaptec E-Z CD Creator.
Norton Ghost does not provide technical support for third-party software, but
details on this method can be found in the knowledge base on the Symantec
Support Web site.