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199Troubleshooting
Writing to a recordable CD or DVD
Using the correct boot disk
Do not use the CD/DVD Startup Disk with Ghost boot disk to start a computer
when you intend to save image files to the CD-R/RW drive. If you have started
your computer with a CD/DVD Startup Disk with Ghost boot disk, Norton
Ghost attempts to load the CD-R/RW drivers. Loading unnecessary drivers can
cause problems.
Use a bootable floppy disk that contains the Ghost executable to start your
computer.
Loading CD-R/RW drivers
You do not need to load CD-R/RW drivers when you start your computer.
Ensure that Config.sys and Autoexec.bat on the floppy disk or installed in the
Virtual Partition do not load CD-R/RW driver files.
For example, Cdrom.sys and Mscdex.exe should not be loaded when the
computer starts.
If the CD-R/RW does not appear in the list of destination drives
It can take time for Norton Ghost to identify and list the CD-R/RW drive in the
Destination Drive window. To eliminate this as is a problem, wait five minutes to
see if the drive appears.
Loading Ghost.exe from the floppy disk drive
If you are loading Ghost.exe from a floppy disk, a problem can be resolved by
loading Norton Ghost from the hard drive instead.
For example, if you are creating an image file of the first partition, copy Ghost.exe
to the second partition. Edit Autoexec.bat to start Norton Ghost from the second
partition as follows:
d:\ghost.exe
Do not load Ghost.exe from the partition that is being cloned.
Outdated computer BIOS
Your computer might have an old BIOS version. Try updating the BIOS.