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Using this Manual and Contacting Pinnacle 11
FXDeko User’s Guide
HOW TO CONTACT PINNACLE SYSTEMS
Pinnacle Systems, Inc.
280 N. Bernardo Avenue
Mountain View, CA 94043
What to do before you call:
Whenever you contact Pinnacle Systems for technical support, please have the
following information available:
• Product name and software version number
• Product serial number (in the Help menu, choose About)
• Precise description of problem and attempted solutions
• Exact wording of any error messages
Pinnacle Systems Technical Support by Phone:
Customer Service (U.S.): (650) 930-2990
Customer Service Fax (U.S.) (650)930-1601
Customer Service (Europe) : +44 1895 442-003
Customer Service Fax (Europe) +44 1895 442 009
Information and Technical Support on the Internet:
For the latest information on Deko upgrades, visit our website at:
www.pinnaclesys.com.
Our e-mail address for technical support is:
In the U.S.: broadcast-support@pinnaclesys.com
In the U.K.: broadcast-support-uk@pinnaclesys.com