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Miscellaneous problems
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Miscellaneous problems
The client and server cannot communicate
If there is a firewall installed on the network, and the MarkVision Client and the Server exist on
opposite sides of the firewall, the client will not be able to communicate with the server; MVP will stop
responding after the initial request. For the best results, only use an instance of the client that exists
inside the firewall.
No folder(s)
If MarkVision does not display your folders, and during login you see:
A message that indicates there was an error reading folders
Possible causes:
• The MarkVision Server is not running on the web server.
• The file that stores your folders has been corrupted.
User actions:
Contact your administrator.
Administrator actions:
• From the services control panel, verify that the MarkVision Server is running on the web
server. If it is not running, stop and restart service. If the service is running, ask the user to
recreate their folders (Folder Configuration task - Add).
All folders are missing (no login error messages)
Possible causes:
The file that stores your folders has been corrupted.
User actions:
Recreate the folders (Folder Configuration task - Add).
Out of available memory
If the MarkVision Professional Web Client performs poorly, crashes, or gives you a memory error,
you may need to change your system Java plug-in settings. The Java plug-in uses 16MB of RAM
regardless of how much physical or virtual memory is available. You can improve performance by
increasing the memory available to MarkVision.