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Problems with user accounts and account groups
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3 Ask the user to attempt to log in again.
If LDAP authentication is enabled, verify that all LDAP settings are correct both in MVP and
on the LDAP server. User account names should be consistent with the account listings in
your LDAP server’s directory service.
Error reading password
When you log in, MarkVision validates your account by requiring a user name and password.
At login, if you see:
A message that indicates there was an error reading the password.
Possible causes
• The MarkVision Server is not running on the Web server.
• The file containing your password is corrupt.
• You have incorrectly typed in your password. Passwords are case sensitive.
• If you are using LDAP authentication, your LDAP server settings may be configured
incorrectly.
User actions
• Ask your administrator to reset your password.
• If LDAP authentication is being used, ask your administrator to check the LDAP server
settings.
Administrator actions
From the Service control panel, verify that the MarkVision Server is running on the Web
server. If it is not running, stop and restart the service.
If the service is running, reset the user's password:
1 Click User Accounts and Groups from the All Tasks menu.
2 Select the appropriate account, and then click Edit.
3 Change the password information as necessary.
4 Ask the user to log in again.
If you are using LDAP authentication, make sure that LDAP authentication is configured
correctly both in MVP and your LDAP server.
Forgotten password
When you log in, MarkVision validates your account by requiring a user name and password.