Filter
Top Products
Troubleshooting
113
7
Troubleshooting
Problems with user accounts and account groups
Error reading account
When you log in, MarkVision validates your account by requiring a user name and password.
At login, if you see:
A message that indicates there was an error reading accounts
Possible causes
• The user name or password you entered is invalid. See Error reading password.
• You have logged in to the wrong MarkVision Server.
• The MarkVision Server is not running.
• The file containing your account information is corrupt.
• There is a problem verifying the account information with the LDAP server (if LDAP
authentication has been enabled).
User actions
Contact your administrator.
Administrator actions
From the Services control panel, verify that the MarkVision Server is running on the Web
server.
If the service is not running:
1 Stop and restart the service.
2 Ask the user to attempt to log in again.
If the service is running:
1 Log in to MarkVision using the default administrator username and password.
2 Reconfigure or add the user's account (User Accounts and Groups task).