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Problems with network devices
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If you have forgotten your password
User actions
Ask your administrator to reset your password.
Administrator actions
Reset the user's password.
1 Click User Accounts and Groups from the All Tasks menu.
2 Select the appropriate account.
3 Change the password information as necessary.
Problems with network devices
MarkVision is unable to find a network device
1 Make sure the printer is turned on and is ready.
2 Make sure the LAN cable is plugged into both the print server and into the LAN, and is
working properly.
3 If you are using an INA:
• Make sure the print server is properly installed and enabled. Print a setup page for the
printer. See your print server documentation for instructions. The print server should
appear in the list of attachments on the setup page.
• Make sure TCP/IP on the print server is activated. The protocol must be active for the
print server and MarkVision to work. You can do this from the printer operator panel.
4 If you are using an ENA:
• Check the print server lights. Refer to your print server documentation for instructions.
• Print a setup page from the print server. Refer to your print server documentation for
instructions.
5 Make sure the SNMP community name you supplied to MarkVision is the same as the one
set in the print server.
6 PING the print server.
• If PING works, check the IP address, netmask, and gateway to make sure they are
correct. Turn the printer off, and then PING again to check for duplicate IP addresses.
• If PING does not work, check the setup page you printed to be sure IP is enabled.
• If TCP/IP is enabled, check the IP address, netmask, and gateway to be sure they are
correct.
• Make sure bridges and routers are functioning correctly.