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Problems with network devices
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• Make sure all the physical connections among the print server, the printer, and the
network are working.
7 Turn the printer and the print server off, and then on again. Turn the printer on first so when
you turn on the print server, it can determine whether the printer is enabled for NPA.
“Device not responding” message appears
1 Make sure the printer is turned on and is ready.
2 Make sure the LAN cable is plugged into both the print server and into the LAN, and is
working properly.
3 If you are using an INA:
• Make sure the print server is properly installed and enabled. Print a setup page for the
printer. Refer to your print server documentation for instructions. The print server should
appear in the list of attachments on the setup page.
• Make sure TCP/IP is activated on the print server. The protocol must be active for the
print server and MarkVision to work. You can do this from the printer operator panel.
Refer to your print server documentation for instructions.
4 If you are using an ENA:
• Check the print server lights. Refer to your print server documentation for instructions.
• Print a setup page from the print server. Refer to your print server documentation for
instructions.
5 PING the print server.
• If PING works, check the IP address, netmask, and gateway to make sure they are
correct. Turn the printer off, and then PING again to check for duplicate IP addresses.
• If PING does not work, check the setup page you printed to be sure TCP/IP is enabled.
• If TCP/IP is enabled, check the IP address, netmask, and gateway to be sure they are
correct.
• Make sure bridges and routers are functioning correctly.
• Make sure all the physical connections among the print server, the printer, and the
network are working.
6 Use MarkVision to see if the server can contact the printer.
7 Compare the IP address of the print server to the address stored for the network printer in the
name server or /hosts file. If the addresses do not match, edit the /hosts file or update the
name server to correct the address.
8 Print a setup page from the print server. If the page prints, the connection between the print
server and the printer is working correctly. If the page does not print, check all physical
connections.