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5708009-C 6-13
Apex 1 to 5.5 kW Generator
If you return a unit without first getting authorization from Customer Support
and that unit is found to be functional, you will be charged a re-test and
calibration fee plus shipping charges.
To ensure years of dependable service, Advanced Energy
®
products are thoroughly
tested and designed to be among the most reliable and highest quality systems
available worldwide.
WARRANTY
Advanced Energy
®
(AE) products are warranted to be free from failures due to defects
in material and workmanship for 12 months after they are shipped from the factory
(please see warranty statement below, for details).
In order to claim shipping or handling damage, you must inspect the delivered goods
and report such damage to AE within 30 days of your receipt of the goods. Please note
that failing to report any damage within this period is the same as acknowledging that
the goods were received undamaged.
For a warranty claim to be valid, it must:
• Be made within the applicable warranty period
• Include the product serial number and a full description of the circumstances
giving rise to the claim
• Have been assigned a return material authorization number (see below) by AE
Customer Support
All warranty work will be performed at an authorized AE service center (see list of
contacts at the beginning of this chapter). You are responsible for obtaining
authorization (see details below) to return any defective units, prepaying the freight
costs, and ensuring that the units are returned to an authorized AE service center. AE
will return the repaired unit (freight prepaid) to you by second-day air shipment (or
ground carrier for local returns); repair parts and labor will be provided free of charge.
Whoever ships the unit (either you or AE) is responsible for properly packaging and
adequately insuring the unit.
Authorized Returns
Before returning any product for repair and/or adjustment, call AE Customer Support
and discuss the problem with them. Be prepared to give them the model number and
serial number of the unit as well as the reason for the proposed return. This
consultation call will allow Customer Support to determine if the unit must actually be
returned for the problem to be corrected. Such technical consultation is always
available at no charge.