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5708009-C 6-1
Chapter
Apex 1 to 5.5 kW Generator
Chapter
6
6Troubleshooting and Customer
Support
This Chapter addresses the troubleshooting of the Apex unit. It can be used best by
knowing what problem you have and then finding the information within each
heading item laid out in this chapter. The list of items below will direct you to the
section of the chapter in order for quick reference. Here are the following topics
covered:
•“Troubleshooting Questions” on page 6-3: This section contains questions that
can be easily answered and will guide you through any implications that may be
incurred with the Apex generator.
•“Troubleshooting Procedures” on page 6-4: This section explains the procedures
needed to get your Apex unit to work while explaining what specific LEDs mean
and how they can be handled. The procedure explains what the error means, what
can cause the error and how to fix the error.
•“AC On LED not Lit” on page 6-4: This section contains a full list of codes and
how they can be solved.
•“AE Customer Support” on page 6-11: This section provides phone numbers and
addresses for AE support centers around the world.
TROUBLESHOOTING GUIDE
Before calling AE Customer Support, perform the following steps or procedures. Use
this section if you are experiencing any LED issues or operating failures. The guide
will help you through the process of getting your Apex unit running.
Checks with the Power Off
Before troubleshooting the Apex unit make sure the following are completed:
1. Ensure the power to the unit is off.
2. Check for visible damage to the unit, cables, and connectors.
3. Ensure all unit connectors are installed correctly and are fastened tightly.
RISK OF DEATH OR BODILY INJURY. Disconnect all sources of input
power before working on this unit or anything connected to it.