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7.1 O utline
This section explains common problems that may be encountered and their solutions.
If you want to know the meaning of the LED Monitor display, see section 1.3 on page 3.
7.1.1 Problem diagnosis
If you have followed all the instructions in this manual in sequence, as instructed, you should have few
problems inst alling the MintDrive.
If you do have a problem, check through the diagnosis sections below. If you cannot solve the problem,
or the problem persists, contact details for Baldor Technical Support are provided at the front of this
manual.
Before contacting Technical Support, please have ready the following information (if available):
H The Serial Number of your MintDrive.
H The Catalog Number indicating the type of MintDrive you have.
H Assuming you have access to the command line, type VER and note down the software version
number and the build number.
H Assuming you have access to the command line, type VIEW HARDWARE and note down the
information given.
H The catalog number of the motor that you are using.
H The version of Mint WorkBench that you are using (click Help, About on the main menu).
H Give a clear description of what you are trying to do, for example trying to establish communications
with the Mint WorkBench, trying to run the Feedback Alignment test under the Drive Setup dialog or
trying to setup Mint gains.
H Give a clear description of the symptoms that you can observe, for example the current state of any
of the status indicators, error messages displayed, the current value of any of the Mint error
keywords AXISERROR, AXISSTATUS, MISCERROR, DRIVEFAULT, ERR and ERL.
H The type of motion generated in the motor shaft.
H Give a list of any parameters that you have setup, for example the motor data you entered/selected
from the ”Drive Setup” dialog, the gain settings generated by MCT during the tuning process and
any gain settings you have entered yourself.
Depending upon the nature of your problem you may be asked for some or all of the above
information.
The term “Power-cycle the MintDrive” is used in the following sections.
This means turn the MintDrive off, wait for it to power down completely, then turn it on again.
7 Troubleshooting
7