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9-4 Chapter 9: Service
Model 801GC, 801GF & 801GX¥Rev. A
For our customers in Europe, service contracts may
be available directly from our authorized service
center in The Netherlands. Please contact Matrix Eu-
rope BV for information concerning the exact terms
and conditions of their service contracts.
Getting Your 801G* Repaired
We do not recommend most types of repairs be at-
tempted by the user. We do not currently publish
schematic diagrams or user service manuals for the
801G*.
All repair work should be done by Quantum Data
or by one of our authorized service centers. They
are listed on the next two pages. Please contact our
customer service department or the authorized ser-
vice center for an RMA (Return Material Authoriza-
tion) Number and instructions prior to returning any
equipment. You will need to tell them the serial
number of the unit being returned. Equipment re-
turned to either Quantum Data or to an authorized
service center for repair must be shipped freight
prepaid.
❖ Keep a record of all formats, custom images,
image lists and test-sequences that you have cre-
ated or edited. Units sent in for service will
probably have their storage locations reset to the
factory default settings. You will need to re-en-
ter the data when the unit is returned.
Authorized Service Centers
The following list of our sales offices and autho-
rized service centers is correct as of January, 1996.
Please contact the appropriate facility to obtain a
Return Materials Authorization (RMA) number be-
fore sending any equipment in for repair or calibra-
tion. Please contact our facility in the U.S.A. if you
have any problems in contacting or dealing with any
of the other locations shown.
In Europe
Returning the
801G*