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Chapter 10 203
Troubleshooting
Returning a Signal Generator to Agilent Technologies
Returning a Signal Generator to Agilent Technologies
To return your signal generator to Agilent Technologies, follow these steps:
1. Be prepared to give your service representative as much information as possible regarding the signal
generator’s problem.
2. Call the phone number listed in Table 10-1 appropriate to the signal generator’s location. After sharing
information regarding the signal generator and its condition, you will receive information regarding
where to ship your instrument for repair.
3. Ship the signal generator in the original factory packaging materials, if they are available. If not, use
similar packaging to properly protect the instrument.
Table 10-1 Contacting Agilent
Online assistance: www.agilent.com/find/assist
United States
(tel) 1 800 452 4844
Latin America
(tel) (305) 269 7500
(fax) (305) 269 7599
Canada
(tel) 1 877 894 4414
(fax) (905) 282-6495
Europe
(tel) (+31) 20 547 2323
(fax) (+31) 20 547 2390
New Zealand
(tel) 0 800 738 378
(fax) (+64) 4 495 8950
Japan
(tel) (+81) 426 56 7832
(fax) (+81) 426 56 7840
Australia
(tel) 1 800 629 485
(fax) (+61) 3 9210 5947
Asia Call Center Numbers
Country Phone Number Fax Number
Singapore 1-800-375-8100 (65) 836-0252
Malaysia 1-800-828-848 1-800-801664
Philippines (632) 8426802
1-800-16510170 (PLDT Subscriber
Only)
(632) 8426809
1-800-16510288 (PLDT
Subscriber Only)
Thailand (088) 226-008 (outside Bangkok)
(662) 661-3999 (within Bangkok)
(66) 1-661-3714
Hong Kong 800-930-871 (852) 2506 9233
Taiwan 0800-047-866 (886) 2 25456723
People’s Republic of
China
800-810-0189 (preferred)
10800-650-0021
10800-650-0121
India 1-600-11-2929 000-800-650-1101