HP Ink Supplies Troubleshooting
3-18
HP DesignJet 5000 and 5500 Series Printers Service Manual
Printhead Cleaner Errors (First Digit = A, B or *)
NOTE When replacing Printhead Cleaners:
Ensure that you have the correct Printhead Cleaner.
Ensure that the Printhead Cleaner is the correct color for
that slot.
Ensure that the Printhead Cleaner is the correct orientation.
NOTE If all 6 Printhead Cleaners present the same error message,
check the following:
All Printhead Cleaners installed are NOT wrong type i.e.
wrong model, unapproved etc.
Replace Printhead Cleaners when Printheads are replaced.
NOTE
The message status for Printhead Cleaners will not change until the
door is closed; there is no sensor detecting removal and insertion.
Replace Message "xx15 Replace" and "xx16 Replace"
In certain circumstances (e.g. Printhead crash without Printer
shutdown), the message "xx15 Replace" or "xx16 Replace" may
appear on the front panel. This is due to a temporal disconnection
between the Printhead and the flex circuit in the Carriage Assembly.
Clean the Printheads and the Carriage interconnects (refer to page
9-6,
Carriage Interconnect Wiper
) and reseat the failing Printheads.
Check that the crane
(the part of the Tubes System that is
connected to the front of the Carriage)
is completely clipped to the
front of the Carriage.
Status Numbers Printhead Cleaner Error
Description
Procedure
Printhead Cleaner Information
*X03 Replace
There is a Printhead Cleaner detection
failure (you may continue to use the
Printhead Cleaner)
Try the following:
1. Ensure that genuine HP Printhead
Cleaners are installed.
2. Reseat the Printhead Cleaner.
3. Check the lens is clean and perform
Lens Maintenance if required
Page
9-5
.
4. Replace the Printhead Cleaner.
XX05 Replace The Printhead detects that the
Printhead Cleaner does not match the
rest of the ink system already installed.
Ensure that you have replaced the
Printhead Cleaner together with the
Printhead.
Ensure that genuine HP Printhead
Cleaners are installed.
XX06 Replace The Printer detects an incorrect
Printhead Cleaner
