3-1
HP DesignJet 5000 and 5500 Series Printers Service Manual
HP Ink Supplies
Troubleshooting
3
What are HP Ink Supplies? 3-2
Ink Cartridges 3-2
Printheads and Printhead Cleaners 3-2
Identifying the Components 3-3
General Information About HP Ink Supplies 3-3
Some General Precautions When Handling HP Ink Supplies 3-4
Priming a Brand New Ink System 3-5
When Should You Replace the HP Ink Supplies? 3-5
The Front Panel Display 3-6
Obtaining Ink Cartridge Information 3-7
Obtaining Printhead Information 3-8
Status Codes and Messages 3-10
Status Messages 3-11
Error Status Messages 3-12
Printhead Errors 3-13
Ink Cartridge Errors 3-16
Printhead Cleaner Errors (First Digit = A, B or *) 3-18
Replace Message "xx15 Replace" and "xx16 Replace" 3-18
Replace Message "xx15 Replace" and "xx16 Replace" 3-18
Replace Message "xx16 Replace" for ALL Printheads During Replacement 3-19
Refill Information (DesignJet 5500 Series Only) 3-19
Ink-Level Sensing (ILS) Out of Control 3-19
Ink Cartridge Delivers Too Much Ink 3-19
Risks with the Ink Cartridge Delivering Too Much Ink 3-20
Non-HP Hardware Detected in the Ink Delivery System 3-21
Risks with Using Non-HP Hardware 3-22
ILS Out of Control Detection 3-22
ILS Out of Control Warranty Statement 3-23
