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Section 12 - Contacting Dukane
Dukane Manual Part No. 403-574-01
Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related problem,
be prepared to give the following information:
• Model number, line voltage and serial number
• Fault/error indicators from the LCD display
• Software version (Press INFO. With selection indica-
tors at System Information, press ENTER to get this
data.)
• Problem description and steps taken to resolve it
Many problems can be solved over the telephone, so it is
best to call from a telephone located near the equipment.
Intelligent Assembly
Solutions
Mailing Address: Dukane Ultrasonics
2900 Dukane Drive
St. Charles, IL 60174 USA
Phone: (630) 797–4900
E-Mail: ussales@dukane.com
Fax:
Main (630) 797–4949
Service & Parts (630) 584–0796
Website
The website has information about our products,
processes, solutions, and technical data. Downloads are
available for many kinds of literature. This is our main
web address:
www.dukane.com/us/
You can locate your local representative at:
www.dukane.com/us/sales/intsales.htm