Copy Protection, Privacy, and the TiVo Service
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Information does not include any Personally Identifiable Viewing
Information, or Anonymous Viewing Information, as defined below.
a “Contact Information” means information that allows someone to
identify or contact you, including, for example: your name, address,
telephone number, and e-mail address. Contact Information is a
subset of Account Information and is thus linked to your TiVo
DVR's Service Number. Your ZIP code by itself, while part of your
address, is not Contact Information because your ZIP code alone
does not allow someone to identify or contact you. NOTE: If your
TiVo DVR is receiving the TiVo Basic service, you are not required
to provide TiVo with any Contact Information from that TiVo
DVR.
b “Service Information” means information necessary for TiVo to
provide service to your TiVo DVR. Examples of Service
Information include your software version number, your TV
programming source, level of service, and the success status of the
last attempted service connection (e.g., periodic call). This
information is always transmitted to TiVo when connected to the
TiVo servers.
1.2 “Personally Identifiable Viewing Information” means information
about the viewing choices that you and those in your household make
while using your TiVo DVR, if that information is linked to or
associated with your Account Information. Your TiVo DVR stores your
viewing information so that it may recommend viewing choices and
personalize your viewing experience. We have worked very hard to
design our system to ensure that no Personally Identifiable Viewing
Information may be sent to, or collected by, TiVo without your express
consent. If you use the TiVo Plus service, you may choose to consent to
TiVo's collection of Personally Identifiable Viewing Information by
changing your privacy preferences. NOTE: If your TiVo DVR is
receiving the TiVo Basic service, you may not be able to consent to
TiVo’s collection of Personally Identifiable Viewing Information from
that TiVo DVR.
1.3 “Anonymous Viewing Information” means information about
viewing choices that you and those in your household make while using
your TiVo DVR, but is not associated with or linked to any Contact
Information. Your TiVo DVR sends Anonymous Viewing Information
to TiVo on an ongoing basis. This information allows TiVo to know
that a TiVo service user from a particular ZIP code watched certain
programming but we are unable to associate those viewing choices with
you. If you use the TiVo Plus service, you may request that TiVo block
the collection of Anonymous Viewing Information from your TiVo
DVR. NOTE: If your TiVo DVR is receiving the TiVo Basic service,
you may not opt out of TiVo's collection of Anonymous Viewing
Information from that TiVo DVR.
1.4 “Diagnostic Information” means a log file containing detailed
information about the operation of your TiVo DVR, such as memory
consumption, user interface response time, disk space, enclosure
temperature, and enclosure fan speed. Diagnostic Information logs
contain your TiVo DVR’s Service Number and are thus associated with
your Account Information. If you use the TiVo Plus service, you may
request that TiVo block the collection of Diagnostic Information logs
from your TiVo DVR as described in Section 4.1. NOTE: If your TiVo
DVR is receiving the TiVo Basic service, you may not opt out of TiVo's
collection of Diagnostic Information from that TiVo DVR.
1.5 “Commerce Information” means personally identifiable information
that enables a commerce partner to fulfill your request to participate in a
promotion or transaction. From time to time, TiVo may present special
offers and/or enable you to purchase goods and services from TiVo, or
Third Party advertisers or promoters. You would be informed of such
