Troubleshooting
95
Questions About Connecting Your DVR
I don’t see the Welcome screen when I plug in my
DVR for the first time.
• Make sure cables are connected from the OUT jack of one
device to the IN jack of the next. Never connect OUT to OUT or
IN to IN.
• Make sure your TV is displaying the appropriate video source.
Use the Input, Source, or TV/Video button on your TV’s remote
to change video sources. If you are having trouble changing the
video source, refer to your TV owner’s manual.
• If your DVR is connected to an A/V receiver, and you are
having trouble finding the correct input, try connecting the DVR
directly to the TV instead.
• The cables you are using to connect your DVR to your TV or
other equipment may be damaged or defective. Try using cables
that you know are working properly.
• Try pressing the FORMAT button on the TiVo DVR’s front
panel several times, cycling through the various video formats.
Why does the DVR have to be connected to a phone
line or to the Internet?
• The DVR uses the phone line or the Internet to make periodic
connections to the TiVo service. Each time it connects, your
DVR receives updated program information (channels and show
times), online scheduling requests, available software updates,
and other information from the TiVo service.
• This connection also sends anonymous viewing information—
that is, anonymous information about viewing choices, which do
not identify you as an individual or household—to TiVo Inc.
TiVo has no way to access any personally identifiable viewing
information from your DVR without your prior consent.
Without your consent, the TiVo service has no way of knowing
what shows you—as an individual or household—have watched
or recorded. See the TiVo Privacy Policy on page 69 for more.
