Troubleshooting
101
Questions About Watching Live TV
Can I watch a program while it is being recorded?
• Yes, you can watch a program as it is being recorded; you can
even start watching from the beginning while the rest of the
program is recorded! You can also watch any program from the
Now Playing List while other programs are being recorded.
The Channel Banner always says “To be
announced.”
• Your DVR probably does not have full program information.
For details, see the question “I can’t find my program in Search
by Title or WishList
®
Search, even though I know it’s on,” on
page 103.
There aren’t any shows listed in the program guide.
• Your DVR may not have program information. See “I can’t find
my program in Search by Title or WishList
®
Search, even
though I know it’s on,” on page 103.
• If category filtering of the guide is turned on, but no upcoming
programs in the next six hours match both your filter and your
Favorite Channels list, no programs will appear in the guide. To
view programs in the guide again, use the Guide Options to turn
off filtering. See page 32.
I can’t find my program in the guide, even though I
know it’s on.
• You can choose a channel list or filter to use with the guide. Not
all programs or channels will be displayed if you have chosen to
use a filter or the “Favorites” channel list. Press GUIDE to
display the live guide, then ENTER to choose “Channels You
Receive” or to turn off filters. You can also add and remove
channels on the “Channels You Receive” and “Favorites”
channel lists. See page 44.
• Occasionally the program information provided by the networks
includes errors. We would like to hear of any inaccuracies you
discover so that we can work with our providers to correct them.
See the Customer Support contact information at the beginning
of this chapter.
