Troubleshooting
94
Customer Support
TiVo is dedicated to providing you with quality support and
customer service. If you’re new to the TiVo service, and this is your
first DVR, you probably have a few questions. This is where you’ll
always be able to find answers.
1. Use this chapter. This chapter contains answers to some of the
most common questions customers have while getting started
with the TiVo service. See the Troubleshooting Index to the
right.
2. Use the troubleshooting screens on your DVR. For general
troubleshooting, go to the TiVo Central
®
screen and select
Messages & Settings, then Troubleshooting. Additionally, when
the TiVo service detects a problem, the message displayed will
often lead you directly to troubleshooting steps for that issue.
3. Use online support. Visit TiVo Customer Support online at
www.tivo.com/support
. There you’ll find the most up-to-date
information about the newest TiVo service features, as well as
frequently asked questions, step-by-step troubleshooting, and
the ability to get live interactive help from expert users.
4. Call Customer Support. If you still have questions, contact a
TiVo Customer Support agent by calling 1-877-367-8486
(1-877-FOR-TIVO).
Thank you for using the TiVo service!
Troubleshooting Index
This chapter contains troubleshooting for questions about:
Connecting Your DVR. . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Completing Guided Setup . . . . . . . . . . . . . . . . . . . . . . . . 96
The TiVo Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
The TiVo Remote Control . . . . . . . . . . . . . . . . . . . . . . . . 99
Now Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Watching Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Recording Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Online Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Connecting to the TiVo Service . . . . . . . . . . . . . . . . . . . . 108
Audio & Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Music, Photos, Products, & More . . . . . . . . . . . . . . . . . . 117
