Troubleshooting
107
Questions About Online Scheduling
My DVR did not record a program I requested on TiVo
Central
®
Online.
• Check Recording History. Your DVR’s Recording History may
explain why the program did not record. To view Recording
History, go to the TiVo Central
®
screen and select Find
Programs, then To Do List, then View Recording History. Select
the program that did not record to view a brief explanation.
• Check the To Do List. If you chose to record the program only if
it did not conflict with other recordings at the same time, the
DVR may have found annother showing of the program that did
not conflict with other programs. Check the To Do List to
determine whether the program is still scheduled to record. Go
to TiVo Central and select Find Programs, then To Do List.
• Check connection. Go to the TiVo Central
®
screen and select
Messages & Settings, then Settings, then Phone & Network,
then Connect to the TiVo Service Now.
• Check your Channel List. If the program you requested airs on a
channel you don’t receive, the DVR cannot record it. If you
receive the channel but it is not checked on the Channel List, the
DVR cannot record from it. Go to TiVo Central and select
Messages & Settings, then Settings, then Channels, then
Channel List. Every channel you receive that you wish to
schedule recordings from should have a checkmark beside it.
• Program Times Shown in Red. A program’s air time shown in red
on TiVo Central Online indicates that this program might not
record on your DVR if you schedule it. This is due to the fact
that there might not be enough time for your DVR to connect to
the TiVo service and retrieve your recording request. When you
click on such a program, you’ll see a “May not record” warning.
I didn’t receive a confirmation e-mail.
• If you or your Internet Service Provider have a filter to delete
junk e-mail, you may have to change the filter’s settings to
receive e-mail from TiVo.
• Make sure that your e-mail address is correct at Manage My
Account (www.tivo.com/manage
).
• Make sure you specify to have a confirmation message sent
when you schedule recordings online.
A program recorded at a different time than I
requested.
• If you chose to record the program only if it did not conflict with
other recordings at the same time, the DVR may have found
another showing of the program that did not conflict with other
programs.
