Troubleshooting
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when the DVR tries to call. This is the sound of the DVR
picking up the line to see if it is free.
• If you use a wireless modem jack, try connecting the DVR
directly to a standard wall jack.
• If you have a caller ID box, try removing it from the line,
since some models interfere with the DVR’s ability to make
a call.
• If you have DSL, try installing a DSL filter on your phone
line. Try not to use more than 5 DSL filters in one household.
• It could be that you have too much line noise due to the
length of the phone cord. Try a shorter cord, or you can buy a
line noise filter at your local electronics store.
• If you have a home network with a broadband Internet
connection, consider switching to network connections. See
page 61 for more information.
What if I need to use the phone while the DVR is
connecting to the TiVo service?
• You can interrupt the connection. To do this, pick up the phone,
then hang it up. Wait about 45 seconds. When you pick it up
again, there should be a dial tone. Repeat this process if
necessary.
What if my phone line is busy when the DVR tries to
connect to the TiVo service?
• The DVR will continue to attempt to connect until it is
successful. You can check the status of the connection on the
Phone & Network screen (from TiVo Central, select Messages
& Settings, then Settings, then Phone & Network). The status of
the most recent connection is displayed at the top of the screen.
Am I charged for connections to the TiVo service?
• TiVo uses either a standard phone line or a broadband Internet
connection to provide the TiVo service, and is available as a
local call in most areas. In some areas, however, local and long
distance toll charges may apply. You are responsible for any
phone charges. If you’re not sure, check with your phone service
provider.
