Troubleshooting
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the way in. Unplug the side of the USB cable connected to the
adapter, wait 10 seconds, then plug it back in.
• Check power at wireless access point. Ensure the wireless
access point or wireless router is receiving power and that the
“link” light is on.
• Verify or check password format. If you used an alphanumeric
password for your wireless network, try using a hexadecimal
password instead. You can find a hexadecimal password
(sometimes referred to as a “Key” or “WEP Key”) in the
configuration settings for your wireless access point or wireless
router. If more than one hexadecimal password is listed, always
use the first one. To change the password format, see “Network
Settings” on page 61.
• Check signal strength. On the Phone & Network screen (press
the TiVo button to go to TiVo Central, then select Messages &
Settings, then Settings, then Phone & Network), check the
wirelesss signal strength. The following may improve wireless
signal strength:
• Make sure the wireless adapter is placed well away from the
DVR’s power supply, or power strips, or surge protectors.
Any of these may cause interference and reduce signal
strength. Some household appliances, such as microwave
ovens and 2.4 GHz cordless phones (even a neighbor’s
cordless phone), may also reduce signal strength when they
are in use.
• Verify that the wireless network adapter’s antenna is fully
extended (if applicable). Consider purchasing an adapter that
has an external antenna. See www.tivo.com/adapters
.
• Move the wireless network adapter to a higher position, or
give it a better line of sight to your wireless gateway (router).
• Reduce the distance between the wireless network adapter
and the wireless access point. Wireless networks typically
have a range of 100 to 300 feet, but distances can vary based
on walls, floors, and other obstructions. It may be necessary
to adjust the location adapter of your wireless access point or
router to be closer to the network adapter attached to your
TiVo DVR.
• Consider adding a signal booster to your network (available
from some wireless equipment manufacturers).
• Check network name. In Wireless Settings (from TiVo Central
select Messages & Settings, then Settings, then Phone &
Network, then Change Phone or Network Settings, then
Network Settings), check that the network name (SSID) for your
wireless access point is listed correctly. To change the network
name, see “Network Settings” on page 61.
