Troubleshooting
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• Restart the DVR. Press the TiVo button on the remote to go to
TiVo Central. Select Messages & Settings, then Settings, then
Restart or Reset System, then Restart the TiVo DVR. Press
THUMBS DOWN three times, then press ENTER.
• Powercycle network devices. If you have a router or wireless
access point, unplug it, wait a moment, and then plug it back in.
This will temporarily halt your network’s Internet connection. It
may take up to a minute for your equipment to “restart” after you
plug it back in.
• Check your Network Settings. Verify that your Network Settings
are correct. See “Network Settings” on page 61.
• Update router or home gateway firmware. If your home network
uses a router, home gateway, or wireless access point, it may
need a firmware update. Firmware is a software program that is
loaded onto a hardware device. You can usually find any
updated firmware at the Customer Support website for the
manufacturer of your hardware. (For example, if you have a
Linksys device, check firmware updates available at
www.linksys.com/download
.) Older firmware may cause
unpredictable results. It may be necessary to powercycle your
device before and after you reinstall the firmware.
• Check Static IP Address. If you assigned an IP address to your
DVR, check that its IP address is unique on your network. Also,
confirm that the first three sets of numbers of the DVR’s IP
address are the same as those of other devices on the network.
(For example, if your computer’s IP address starts with
192.168.1, then your DVR’s IP address must also start with
192.168.1.) To find TCP/IP settings on a Macintosh, open
System Preferences and click on Network.
My DVR is not connecting to my wireless home
network.
• Check wireless adapter. The wireless USB network adapter that
you attached may not be supported. If your network adapter is
compatible with the DVR and functioning properly, a MAC
address—an identifier unique to the network adapter you
purchased—is visible on the Phone & Network screen. To
check, go to TiVo Central and select Messages & Settings, then
Settings, then Phone & Network. The MAC address should be
on the top right side of the Phone & Network screen. If you do
not see a MAC address listed, the DVR is not recognizing the
network adapter you installed. The adapter is either not
compatible, not functioning properly, or not properly connected.
If you do see a MAC address, the adapter you are using may or
may not be compatible. Visit www.tivo.com/adapters
for a list
of compatible adapters.
• Check connection to the network adapter. Unplug the USB cable
from the back of your DVR, wait 10 seconds, then plug it back
in. Make sure the cable is pushed all the way in; sometimes
lights on the adapter turn on before the USB cable is pushed all
