Appendix: Front & Back Panel, Warranty, & Specifications
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• A product used for commercial or institutional purposes.
• Access connections (telephone or broadband), including charges from
your communications provider.
MAKE SURE YOU KEEP...
Please keep your sales receipt or other document showing proof of
purchase. Attach it to this guide and keep both nearby. Also keep the
original box and packing material in case you need to return your product.
BEFORE REQUESTING SERVICE...
Please check the Troubleshooting chapter of this guide before calling
Customer Support. Following the troubleshooting tips contained therein
may save you a call to Customer Support.
TO GET WARRANTY SERVICE...
If you believe you need service for your DVR, contact Customer Support at
the number found in the Troubleshooting chapter of this guide. A
representative will go through a diagnostic checklist with you. If it is
determined that the product needs to be exchanged, you will receive a return
authorization number. The representative will give you complete shipping
details.
TO GET OUT-OF-WARRANTY SERVICE...
Out-of-warranty service can be obtained at a nominal cost for replacement
and handling. To obtain out-of-warranty service contact Customer Support
at the number in the Troubleshooting chapter of this guide to obtain the cost
of out-of-warranty exchange for your product.
REMEMBER...
Record the model and service numbers found on the product below:
MODEL # ____________________________________________
SERVICE # ____________________________________________
All implied warranties, including implied warranties of merchantability and
fitness for a particular purpose, are limited in duration to the duration of this
express warranty. Some states do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights. You may have other rights
which vary from state to state (or jurisdiction to jurisdiction). TIVO’S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN DVRS
IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN
THIS LIMITED WARRANTY. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE DVR, INCLUDING BUT NOT LIMITED TO
ANY IMPLIED WARRANTIES OF AND ALL CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED
WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES,
WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD. Some states (or jurisdictions) do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply to
you.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET FORTH IN THIS LIMITED WARRANTY OR LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING
WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT
BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states do
not allow the exclusion of incidental or consequential damages, so the
above exclusion may not apply to you.
