Troubleshooting
112
Television Audio screen (from TiVo Central, select Messages &
Settings, then Settings, then Audio, then Television Audio).
• Recorded programs, such as those in Now Playing, always have
only one audio track, the one they were recorded with.
• You cannot change the audio track if you are watching a live
program, but are not caught up to live TV. Catch up to live TV
by pressing the ADVANCE button. Changing the audio program
will clear the saved part of the program you are watching, so you
will only be able to rewind live TV to the point where you
changed the audio program.
Programs are playing in the wrong language.
• You may have selected the secondary audio program (SAP) as
the default audio on the Television Audio screen. Most
programs with SAP use it to broadcast in an alternate language.
To turn off the SAP, change the main audio program on the
Television Audio screen (from TiVo Central, select Messages &
Settings, then Settings, then Audio, then Television Audio).
I see a gray screen with a message that says
“Searching for signal.”
Your DVR is having trouble tuning to the channel you are on.
Follow these steps to restore the video:
• Try changing channels. If the message appears on just a few
channels, you may be tuned to a channel to which you do not
subscribe, or you may be experiencing a weak signal on a
channel to which you do subscribe. If you do not subscribe to the
channel or do not receive the channel, you should take it off your
Channel List. See page 44. If you do subscribe to the channel,
wait 24 hours to see if the signal improves, or call your cable
provider.
• You may be experiencing a temporary cable outage; check with
your cable provider.
• Try adjusting your antenna.
• Your video cable may have come loose. Make sure all the cable
connections on the back of your DVR are secure.
• The cables you are using to connect your DVR to your TV or
other equipment may be damaged or defective. Try exchanging
the cables connected to the DVR with other cables that you
know are working properly.
• Restart your DVR. (From TiVo Central, select Messages &
Settings, then Settings, then Restart or Reset System, then
Restart the DVR. Press THUMBS DOWN three times, then
press ENTER. The system will restart within about 45 seconds.
You can also restart the DVR by unplugging it, waiting 15
seconds, then plugging it back in.
