Troubleshooting
97
Questions About the TiVo
®
Service
Will my DVR work without the TiVo service?
•The TiVo
®
DVR is designed to be used exclusively with the
TiVo service. The TiVo service is required for proper operation
of the DVR. No functionality is represented, warranted or should
be expected without a subscription to the TiVo service. The
DVR uses the program information provided by the TiVo
service to record the programs you request, to provide Season
Pass
TM
functionality, to power the program guide, to allow you
to search for programs by title, etc. The TiVo service may also
provide you with new Showcases, access to online content, and
periodic service updates.
What happens if my DVR loses power temporarily?
• Everything is saved—including your Now Playing programs—
regardless of the length of time the DVR is without power. The
only thing you will miss is a recording that was scheduled to
occur during the time the power was out.
Does the TiVo service collect information about my
viewing habits?
• TiVo has designed its system and instituted policies to ensure
that TiVo is unable to access any of your personally identifiable
viewing information without your prior consent. TiVo does
collect anonymous viewing information; that is, information
about viewing choices made while using your DVR, which does
not identify you as an individual or household. In other words,
there is no contact information associated with the viewing
information that could identify the viewing information as
coming from you or your household. If you don’t want even
your anonymous viewing information used in any way, you may
simply call and tell us, and we will stop collecting it. (See page
94 for our phone number.) For more information, see Chapter 6
or go to www.tivo.com/privacy
.
How is information from the TiVo service delivered to
my DVR?
• The DVR automatically makes regular connections to the TiVo
service to download program information and other data.
Information may also be delivered by a special TiVo program
that is recorded late at night (when it does not conflict with any
of your requested recordings).
