Troubleshooting
108
Questions About Connecting to the TiVo Service
My DVR’s phone connection to the TiVo service is
failing.
• First, verify that your phone line is working by connecting a
phone to it, then listening for a dial tone. Make sure the phone
cord is connected to both the DVR and the phone jack. If the
phone line is working, continue with the troubleshooting here. If
it is not working, contact your telephone service provider.
• You must use a standard, analog phone line for connections to
the TiVo service. Voice Over IP (VOIP) and digital PBX phone
systems are not supported.
• The following tips require changing your Phone Dialing
Options. To change Phone Dialing Options, go to the TiVo
Central
®
screen and select Messages & Settings, then Settings,
then Phone & Network, then Change Phone Settings, then Phone
Dialing Options. After you change a Phone Dialing Option, the
DVR will make a test connection to verify whether or not your
problem was solved.
Phone Connection Troubleshooting Tips:
• Try another local dial-in number. Select Set Dial-In Number.
Confirm your area code, then select a new number from the
list of available numbers for your area.
• If you have voice mail on this phone line or use another non-
standard dial tone, turn off Dial Tone Detection. (Select Set
Dial Tone Detection, then select Off.)
• Make sure the correct dialing format is selected (7, 10, or 11
digits).
• If you dial a prefix for outside lines, be sure it is entered on
the Phone Dialing Options screen. To enter or change a
prefix, select Set Dial Prefix, then follow instructions on the
screen. For example, if you must dial 9 to reach an outside
line, select Set Dial Prefix, then press 9 then the PAUSE
button. (This enters a 9 followed by a comma. Each
comma inserts a 2 second pause.)
• If you have call waiting, be sure it is disabled during the
daily phone call. (Select Set Call Waiting Prefix, then enter
the correct prefix, usually *70,. You would enter *70, by
pressing CLEAR to enter the * then 7 then 0 then the PAUSE
button to enter a comma.)
• Your phone line may have low voltage. Select Availability
Detection, then select Off. If you have a cordless telephone,
fax machine, or computer modem connected to the same
line, try turning Availability Detection off, as well. When
Availability Detection is off, you may hear a click on the line
