Troubleshooting
104
• Look on the Phone & Network screen (from TiVo Central, select
Messages & Settings, then Settings, then Phone & Network) for
the time of the last successful connection to the TiVo service. If
it was more than 36 hours ago, your DVR may be having trouble
connecting to the TiVo service. Select Test Connection to test
the current settings. If the test connection does not succeed, see
page 108 for connection troubleshooting. Once you have made a
successful test connection, start a regular connection by
selecting Connect To The TiVo Service Now. If your connection
is successful, new program information will be downloaded and
organized, and become available to search in about 1 to 5 hours.
• Is your TiVo service account up to date? Check your account
status on the System Information screen (from TiVo Central,
select Messages & Settings, then System Information). If your
account is suspended or closed and you wish to re-activate it, go
to www.tivo.com/manage
, or refer to page 94 for Customer
Support contact information and give us a call.
• Occasionally the program information provided by the networks
includes errors. We would like to hear of any inaccuracies you
discover so that we can work with our providers to correct them.
See “Customer Support” on page 94 for contact information.
I can’t use features in Find Programs. The DVR says
it is organizing program information.
• Your DVR may not have all its program information yet. The
first time you go through Guided Setup, the DVR downloads
some program information from the TiVo service. The DVR
then indexes this information in the background over the next
few hours. More program information becomes available after
the next time the DVR connects to the TiVo service. After 24
hours, full information (up to 2 weeks) is available.
• If the DVR loses power while it is indexing program
information, the indexing process will stop until the DVR makes
a successful connection to the TiVo service, and then will start
again. If your DVR lost power while it was indexing program
information, you can get it to start indexing again by starting a
connection to the TiVo service. To do this, go to TiVo Central
and select Messages & Settings, then Settings, then Phone &
Network, then Connect to the TiVo service now.
What happens if a sports event I have scheduled to
record goes into overtime?
• The TiVo service cannot predict whether a sporting event might
go into overtime, but we provide a feature that lets you add
recording time—from one minute to three hours extra—at the
end of a recording. We call this the Overtime Scheduler
®
feature.
The Overtime Scheduler has two options: Start Recording and
Stop Recording. Both are available on the Recording Options
screen. You can even use the Overtime Scheduler to change the
scheduled end of a recording while the program is being
recorded. You can use the Overtime Scheduler with any kind of
program, not just sports. For more, see page 26.
