Appendix: Front & Back Panel, Warranty, & Specifications
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TiVo DVR Limited Warranty
Limited Warranty
TiVo Digital Video Recorder
90 Days Free Labor/One Year Parts Exchange
WHO IS COVERED?
You must have proof of purchase to receive warranty service. A sales
receipt or other document showing that you purchased the product is
considered proof of purchase.
WHAT IS COVERED?
TiVo has its digital video recorders (“DVRs”) manufactured from parts and
components that are new or equivalent to new in accordance with industry-
standard practices. TiVo warrants that the DVR will be free from defects in
materials and workmanship during the limited warranty period described
herein. The limited warranty coverage begins the day you purchase the
product as further described in the following text. For 90 days from the
purchase date, the DVR will be replaced with a repaired, renewed or
comparable product (whichever is deemed necessary by TiVo) if it becomes
defective or inoperative. This exchange is done without charge to you for
parts and labor (except applicable taxes, if any). You will be responsible for
the cost of shipping. From 90 days to 1 year from the date of purchase, your
DVR will be replaced with a repaired, renewed, or comparable product
(whichever is deemed necessary by TiVo) if it becomes defective or
inoperative. You will be responsible for all labor and shipping costs.
Contact Customer Support at the phone number found in the
“Troubleshooting” chapter of this guide to obtain your cost (labor costs) for
exchange.
All products, including replacement products, are covered only for the
original warranty period. When the warranty on the original product
expires, the warranty on the replacement product also expires. After one
year from the date of purchase, you pay for the replacement of all parts, and
for all labor and shipping charges.
WHAT IS EXCLUDED?
Your warranty does not cover:
• Labor charges for installation or setup of the product.
• Any taxes imposed on TiVo for units replaced or repaired under this
warranty.
• Installation, performance of, or repair of: audio/video cabling,
telephone line, or accessory attachments used with the product.
• Product replacement because of misuse, accident, lightning damage,
unauthorized repair, or other cause not within the control of TiVo Inc.
Please note that removing the cover of the DVR for any reason voids
the warranty.
• Reception transmission problems caused by signal conditions,
telephone line, or cable or antenna systems outside the unit.
• Damages to, or viruses that may infect your DVR or other devices
arising from the use of unauthorized third party devices in connection
with your DVR.
• Incidental or consequential damages resulting from the product. (Some
states do not allow the exclusion of incidental or consequential
damages, so the above exclusion may not apply to you.)
• A product that has been modified or adapted to enable it to operate in
any country other than the country for which it was designed, damaged
by these modifications.
