Troubleshooting
113
Questions About Networking
My DVR is not connecting to the TiVo service.
You can make the DVR connect to the TiVo service at any time. Go
to the TiVo Central
®
screen and select Messages & Settings, then
Settings, then Phone & Network, then Connect to the TiVo Service
Now.
Your TiVo DVR connects to the TiVo service either using your
home network’s broadband Internet connection, or using a phone
line. To change the type of connection the DVR uses to connect to
the TiVo service, go to TiVo Central and select Messages &
Settings, then Settings, then Phone & Network.
If your DVR is set to connect via Network, follow these steps:
• Check that the Internet connection is available. If you disable
your home network’s connection to the Internet, your DVR may
be trying to connect while the link is down. Try to go online and
view a website from a computer on the same network as your
DVR. If you cannot, you must fix the connection from your
home network to the Internet before troubleshooting your
DVR’s connection to the TiVo service. If you can browse the
web from a computer, then see “My DVR is not connecting to
my home network” on this page.
• Use a phone line. Use a regular phone line to connect to the TiVo
service.
If your DVR is set to connect via Phone, follow these steps:
• Use broadband (if available). If you have a home network with a
broadband Internet connection, try allowing the DVR to use it to
connect to the TiVo service over the Internet. Doing this
eliminates the DVR’s need to use a phone line. See “Network
Settings” on page 61.
• Check Online Support. Check phone troubleshooting online at
www.tivo.com/support
.
My DVR is not connecting to my home network.
Any of the steps below may fix a network connection; you probably
will not have to complete each one. Additional steps for wireless
networks are at “My DVR is not connecting to my wireless home
network.” on page 114.
• Check your network cable. The network cabling could be
defective. If you have another USB cable or Ethernet cable
available, try that.
• Check physical connections. Ensure that all network equipment
is receiving power and that all cable connections for routers,
hubs, access points, and computers in the network are working.
Verify that the “link” light is lit on all devices connected to the
network.
