Troubleshooting
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one device to the IN jack of the next. Never connect OUT to
OUT or IN to IN.
• You can also try restarting your DVR. From TiVo Central, select
Messages & Settings, then Restart or Reset System, then Restart
the DVR. On the Restart the DVR screen, press the THUMBS
DOWN button three times, then press ENTER. You will see the
Welcome screen and the system will restart within a few
minutes.
My DVR was working, but now the picture is frozen.
• Try changing channels several times.
• Try restarting your DVR. From TiVo Central, select Messages
& Settings, then Restart or Reset System, then Restart the DVR.
On the Restart the DVR screen, press the THUMBS DOWN
button three times, then press ENTER. You will see the
Welcome screen and the system will restart within a a few
minutes. You can also restart the DVR by unplugging it, waiting
at least 15 seconds, then plugging it back in.
I don’t get a picture now, even though I have been
able to get one in the past.
• Your TV may not be set to the correct input. Most TVs have an
input button that says either “TV/Video,” “Input,” or “Source.”
It may be on the TV or on the TV remote control. Look at your
TV and TV remote and try changing the input setting.
• Use the FORMAT button on the front of the DVR to cycle
through the various video output formats.
• Check to make sure all of the appropriate cables are firmly
connected to your DVR, television and other audio/video
equipment. For help with your audio/video connections, see the
Start Here poster or Appendix A of this guide.
• Someone in your household may have placed the DVR in
Standby mode. To return to normal mode from Standby, press
either the TiVo button or the LIVE TV button.
My audio system is set up to play in stereo, but it is
only playing mono.
• Make sure that Main Audio Program (stereo) is selected on the
Television Audio screen (go to TiVo Central and select
Messages & Settings, then Settings, then Audio, then Television
Audio). And be sure you connected audio using the DVR’s L/R
Audio Out jacks.
I can’t select an alternate audio track.
• Secondary audio programs (SAP) are not available for all
programs. If you set the SAP as the default audio, programs that
have SAP will use it. Only one audio track is saved with
recorded programs. If SAP is the default audio and a program
you are recording has an SAP, the SAP will be the recorded
program’s only audio. You can set the default audio on the
