E-EQ-VX5RG-G-ARC VX5 Reference Guide
Chapter 5 Troubleshooting
Problem Determination Tips
Use the tips in this chapter as a guide. They include solutions to the simplest problems as well as
things to observe when trying to diagnose more serious problems.
Consider the following:
• If a problem occurs while you’re working, stop immediately. If you continue, you
may lose data and destroy problem-related information.
• Observe what is happening. Write down what the computer and any optional devices
are doing as well as what actions you took immediately before the problem occurred.
• Consider the simplest solution first. Ask yourself logical questions and consider
alternatives.
• Is the computer plugged in? Are all the cables attached correctly?
• Which part of the system is operating erratically? Keyboard? Disk/Flash Drive?
Barcode Scanner? Radio? Display? Each produces different symptoms.
• What program and/or optional devices are you using?
• What appears on the screen? Do you see any messages or random characters? Look
up any messages in the documentation for your software, (e.g. Microsoft Windows,
etc.)
• Are any LEDs illuminated? Which ones?
• Do you hear any beeps? How many? Are they long or short?
• Is the computer making any unusual noises?
• See if you can cause the problem to occur again. This may help you understand the
source of the problem and will help you describe the problem if you must call for
technical assistance.
• Make sure you are operating under the specified environmental conditions discussed
in “Appendix C Technical Specifications”?
Use the troubleshooting procedures that follow these tips and, if necessary, perform any
diagnostic procedures that may apply.
Based on the answers to the previous questions and suggestions, try to narrow the problem down
to one of the following areas:
• Startup Problems
• Hardware Problems - (i.e. power source, keyboard, display, hard drive, PCMCIA
cards, optional devices, etc.)
• Radio Problems
• Software Related problems
• Memory
The following sections provide more detailed troubleshooting information about each of these
areas.
