212 Troubleshooting
VX5 Reference Guide E-EQ-VX5RG-G-ARC
Troubleshooting
When troubleshooting a radio problem, keep in mind that the problem may originate in one or
more of the following areas:
• Microsoft Windows network configuration
• Hardware setup and configuration
• Software configuration
• WEP or WPA configuration.
Possible areas to check include:
• Review Microsoft Windows on-line help or commercially available reference guides
for more information on Windows networking.
• Verify that radio settings match those of the desired Access Point (where
appropriate).
• Review the settings in the radio software and use the diagnostics built into the radio
software.
Unless otherwise directed, make sure Windows is NOT used to configure wireless network
settings. Select the Network Connection icon in the Windows Control panel. Right click on the
wireless network icon and select Properties.
Figure 4-117 Windows Wireless Network Properties
Make sure the “Use Windows to configure my wireless network setting” checkbox IS NOT
checked when using WEP. If using WPA and the Microsoft supplicant, this box MUST be
checked.
