6
Troubleshooting
6-12
Phaser 350 Color Printer
Operational hints
Hint/Symptom Solution
Leave the printer on. When you turn off the printer, wait 15 seconds and then
turn it on again, it performs a cleaning routine which
consumes ink. To ensure optimum printing performance
and best economy, leave the printer turned on overnight
and during weekends.
When the printer sits idle, it automatically switches to a
standby level that keep it ready to use, but reduces
energy consumption. Pressing a front panel button,
opening a cover or sending a print job “wakes” the
printer.
Do not print on both
sides of the media.
Do not print on both sides of the paper or transparency
media. Printing on both sides causes ink to be offset
onto the printer’s internal paper path and will require
cleaning.
Paper jams occur when
you are using the paper
tray.
■ Do not fill the paper tray above the fill indicator line.
■ Is the paper too thick or thin for the printer? Refer to
“All about media” on page 3-29 for more details on the
type of paper you can use with the printer.
■ Check that the maintenance tray is fully latched.
■ You may need to clean the paper-pick rollers. Refer to
“Cleaning for upper media tray jams: media-pick roller”
on page 5-30 for details on cleaning these rollers.
The paper jams while
you are using manual
feed.
■ Wait until the front panel prompts you before inserting
media into the manual feed slot. Feed the paper or
transparency into the manual feed slot and let the
printer take the media out of your hands.
■ Select Manual Feed in the printer driver.
■ Select the appropriate size media in the printer driver.
■ Make sure to align the paper against the left edge of
the manual feed slot.
■ Is the paper too thick for manual feed? Refer to “Media
size and weight” on page 3-30.
■ Is the paper the appropriate size for the manual feed
slot?
Ink Low message
appears when ink bins
are full.
Apply pressure to each row of ink sticks in the loading bin
to make sure they are not jammed.
