6
Troubleshooting
6-4
Phaser 350 Color Printer
Incorrect Media
Size
An incorrect paper size is loaded in the tray or paper
narrower than A4-size is in the manual feed slot. Use
Letter- or A4-size media.
Ink Low/Out of Ink
The Ink Low message appears when ink level drops to
one-half stick. Open the top cover and add the
appropriate color of ColorStix solid ink stick.
Initializing
No user action required. Wait for a period of time.
Jam:Open Front
Cover
Open the front cover and remove the paper jam from
the manual feed slot or behind the front cover. You may
need to push on both sides of the maintenance tray to
relatch it or clean the upper or lower paper feed rollers.
Jam:Retry Manual
Feed
Remove the media from the manual feed slot and
re-insert it.
Jam:Open Exit
Cover
Open the exit cover and remove the paper jam. You
may need to clean the paper exit path.
Jam:Remove Upper
Tray
There is a paper jam at the standard media tray.
Remove the tray and the jammed paper. You may need
to run the Clean:Paper Jams routine.
Jam:Remove Lower
Tray
There is a paper jam at the lower paper tray. Remove
the tray and the jammed paper.
Job Cancelled
No user action required. Displayed after you press the
Cancel button.
Lower Media Tray
Empty
Add paper to the lower media tray.
Maintenance Tray
Locked
The printer has locked the maintenance tray because
hot ink is present. Wait for a few minutes before trying
to remove the maintenance tray.
Maintenance Tray
Low
The Maintenance Tray Low message appears when
the tray is nearly empty. Open the front cover, remove
the maintenance tray, and replace it with a new one.
Maintenance Tray
Missing
Insert a maintenance tray into the printer.
Manual Feed Paper
The printer requires a sheet of paper for cleaning but
the media tray contains transparency. Feed a sheet of
paper into the manual feed slot.
Front panel messages (cont'd.)
Message Action
