6
Troubleshooting
6-10
Phaser 350 Color Printer
A Macintosh printed
image has shifted or the
margins are not correct.
■ You should install a supported printer driver and the
Phaser 350 printer PPD onto your Macintosh to select
the correct page sizes from the driver. Refer to “Using
the Macintosh Installer” on page 2-53 for information.
■ Turn off Background Printing through the Chooser.
■ Refer to the topic “Printing from a Macintosh” on
page 3-14 for details on how to print from a Macintosh.
The Ready message or
the printer’s name is
displayed but the file
does not print.
■ Make sure that Phaser 350 printer is the selected
printer. Try printing the same file to another PostScript
printer. If the file prints, then the problem could be with
the interface cable. Refer to “Interface cables and
adapters” on page 8-3 for information on ordering
Tektronix interface cables.
■ Turn the printer’s power off and wait at least
15 seconds before turning the power on again.
■ Refer to “Using a PostScript error handler” on
page 6-27 for details on using the Tektronix Error
Handler to determine the cause of the problem.
A Macintosh file does not
print and a virtual
memory (VM) error
appears.
■ You may need to expand printer memory. Refer to
“Memory upgrade” on page 8-7 for more information.
The file does not print or
it prints unexpected data.
Make sure that you have the printer set up to receive the
appropriate language (PostScript, HP-GL, or PCL5) for
that file. Refer to “Check the printer’s language mode” on
page 6-25 for more information.
Files sent during
power-up do not print.
Before printing a file, wait until the printer’s front panel
displays Ready or the printer’s name.
The printer receives a file
on the serial or parallel
port but does not print.
Do not set the wait timeout to 0. Also, print files should
not have extra characters after the End-of-Job character
(Ctrl-D). Refer to the on-line manual on the printer’s
CD-ROM for information on setting timeouts and the
Ctrl-D character.
Printing and installation problems (cont'd.)
Symptom Solution
