Caring for Your Printer
5
User Manual
5-13
Identifying cleaning solutions
Cleaning procedures listed in this chapter are referenced by the type of
printing problem your printer may be experiencing. Use the following
tables to help identify cleaning solutions for these printing problems.
Light stripes or missing colors
Problem type Solution
Missing or light-colored
stripes on prints.
Refer to “Cleaning for light stripes: printhead” on
page 5-14.
Ink smears or random streaks
Problem type Solution
Ink smears on the front,
back or edges of a page.
Oil (drum fluid) on top edge
of print.
Refer to “Cleaning for ink smears and transfix problems:
internal paper path” on page 5-17.
Refer to “Cleaning for jams and ink smears: paper-feed
rollers” on page 5-19.
Refer to “Cleaning for ink smears: paper-exit path” on
page 5-25.
Media jams at the upper or lower tray
Problem type Solution
Paper-pick or jamming
problems at the upper tray.
Refer to “Cleaning for upper media tray jams: media-pick
roller” on page 5-30.
Paper-pick or jamming
problems at the lower tray.
Refer to “Cleaning for lower tray jams: paper-pick rollers”
on page 5-38.
Media jams behind the front cover or manual-feed slot
Problem type Solution
Media jams behind front
cover or at manual-feed slot.
Refer to “Cleaning for jams and ink smears: paper-feed
rollers” on page 5-19.
Media sticking to transfix roller
Problem type Solution
Media wrapping around
black transfix roller inside
the exit cover.
Refer to “Cleaning for ink smears and transfix problems:
internal paper path” on page 5-17.
