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TROUBLESHOOTING GUIDE
44
Troubleshooting Guide
Visit www.AutoPilot.com for the latest manual revisions, additional information and helpful troubleshooting tips. You can also
reach our factory direct customer assistance by calling 800.922.6246 or 954.772.2255, by email at
AutoPilotTechSupport@teamhorner.com
, or by FAX at 954.772.4070.
Run the “View Setup” (pg. 31) and record the information displayed and have the information available prior to contacting
AutoPilot.
• Current measured salt level
• Software version
The following will also be needed but may have been recorded by the installer in the front of your manual on pg. iii.
• Date of installation
• Contr ol Unit model type shoul d be # 75 0 03
• Control Unit serial number
• SuperCell model type
• SuperCell serial number
• Tri-Sensor serial number
Message on Display Problem Typical Solution
Error! Purifier off
Error! Acid off
Check Flow
Chlorine generation has
stopped due to
insufficient water flow.
1. Turn the circulation pump on.
2. Turn the control valves to the correct position to allow water flow
through the manifold.
3. If a suction type vacuum cleaner is used, then clean if clogged.
4. Check and clean the skimmer basket.
5. Check and clean the pump basket.
6. Check and clean or backwash the main circulation filter.
7. Clean the manifold screen of trash or debris. Testing the Flow Switch,
Cleaning the Filter Screen, and Cleaning the Bypass Valve (see pg 41)
8. Verify that the Tri-Sensor cable is plugged in. Plug it in, using care to
orient it correctly before inserting it. (Warning: Read warning,
instructions and see illustrations in Connecting the Tri-Sensor
Cable on pg. 15)
9. Clean the SuperCell if plugged with debris or calcium scale? (See the
sections under SuperCell on pgs. 41 - 42 for directio ns on rem ovin g,
inspecting, and cleaning).
10. Check for air in the manifold by loosening the top union on the cell to
see if air or water comes out. If air comes out then there may be a
vacuum side leak or the pump may be undersized. Check for leak at
pump basket O-ring, leaking valve or fitting.
11. If the pump is a 2-speed pump, is it on low speed? The low speed
may not create enough flow for the manifold.
Purifier OFF!
Add Salt xxx lbs
Chlorine generation has
stopped because the salt
level is below 1900
ppm, which is too low.
Add salt as indicated on the Digital display to bring the salt level up to
3000 ppm (3.0 g/l).
Warning!
Add Salt xxx lbs
The salt level is
between 2000-2400
ppm, which is low.
Add salt as indicated on the Digital display to bring the salt level up to
3000 ppm (3.0 g/l).
Purifier OFF!
Add Salt xxx lbs or
Warning!
Add Salt xxx lbs
Added salt as indicated
by the Pool Pilot, but
salt level still shows
low.
1. The pool volume has not been set up in the Installer Menu and is
higher than the factory default of 15,000 gallons (56,000 liters).
2. The salt sensor in the Tri-Sensor may be dirty.
3. The Salt display may need to be calibrated.
No Error Displays
Salt level on display
does not match pool
store or salt test strip.
1. The test may have been faulty or the salt strips may be old or
damaged. Have your salt level re-checked at your local pool store.
2. If the discrepancy is more than 400 ppm (4 mg/l), then contact
AutoPilot Systems. If the Tri-Sensor salt blades are clean, then the
salt sensor may need to be re-calibrated.