168 Software Related Problems
MX3 Reference Guide E-EQ-MX3RG-J-ARC
Software Related Problems
Consider the following:
• If an error message appears while you are using a software package, check the
software documentation first. It usually includes a troubleshooting section or
summary of error messages. If you cannot find the error message in the software
documentation, look for the message in the ROM-DOS documentation.
• If you cannot load a software package, the SRAM card (or diskette if using
REMSERVE.EXE) may be corrupt, try another card/disk. If you have received a bad
disk/SRAM card call the manufacturer for a new one.
• Some software may be incompatible with other software already installed. If the
problem continues, contact the manufacturer of the software program.
• Some software may require more time than the Video Timer parameter maximum
value (15 minutes) to install. In this case, press an arrow key or the spacebar to keep
the MX3 “awake” until the software installation is complete.
• Be sure you have enough memory and hard disk space to handle the software being
installed.
FTP Kernel
If you cannot connect to the network or if you do not have any success using XPING try the
following:
1. Ensure that you have restarted your system, after making changes to any
configuration files. Changes to your configuration files will not take effect until
you restart your system.
2. Verify that you have a valid entry in the SOCKET.CFG file for IP addresses.
3. Ensure that network driver parameters and configuration files, such as
NET.CFG, have the correct entries.
4. Verify that your system files (AUTOEXEC.BAT and CONFIG.SYS) have the
correct entries. Refer to Chapter 4, “System Configuration”, for the correct
parameters for AUTOEXEC.BAT and CONFIG.SYS.
