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PAGE 46 — SG1400C3 STUDIO GENERATOR • OPERATION AND PARTS MANUAL — REV. #1 (02/15/12)
TROUBLESHOOTING (CONTROLLER)
Troubleshooting (Intelivision 5 Controller)
Symptom Possible Problem Solution
Wrong Display HW SW and HW mismatch? Correct firmware has to be programmed.
Invalidate configuration table
Error
Configuration table is invalid?
Controller configuration has to be reprogrammed or
upgraded.
Unsupported controller Error Controller is not supported? Controller upgrade necessary.
Unsupported cfg. table format
Error
Controller configuration table is not
supported?
InteliVision 5 firmware upgrade is necessary.
Mismatch parameters length
Error
Controller parameters mismatch? Controller configuration upgrade is necessary.
Mismatch const values length
Error
Controller constants mismatch? Controller configuration upgrade is necessary.
Mismatch values length Error Controller values mismatch? Controller configuration upgrade is necessary.
Mismatch val states length
Error
Controller values states mismatch? Controller configuration upgrade is necessary.
Controller was not detected
Error
Controller is not connected or
communication via RS485 is
interrupted?
Communication is lost or RS485 line A and B are
swapped.
Communication Error
Controller is detected; RS485
communication level is not defined
correctly?
RS485 line is not terminated properly, environment
disturbance is present or RS485 line is too long.
Screen template missing Error
Unsupported controller firmware,
missing InteliVision 5 support?
Upgrade controller firmware.
Screen template version Error Unsupported controller screen? InteliVision 5 firmware has to be updated.
Font not valid Error
Corrupted display font? Display firmware/font programming is necessary.
Font programming was not done
properly?
Display firmware/font programming is necessary.
Font format not supported Error Unsupported font? InteliVision 5 font or firmware is necessary.
Bitmaps not valid Error Unsupported format? Firmware upgrade is necessary.
Bitmaps format not supported
Error
Unsupported bitmaps format? Firmware upgrade is necessary.
Default lang. not supported
Error
Default/Defined language error/not
supported?
Language change or code page change is necessary.