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4 Contents
Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . 25
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 26
If the screen is blank
. . . . . . . . . . . . . . . . . . . . . . 26
If the screen is difficult to read . . . . . . . . . . . . . . . . . 27
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 28
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 29
If you cannot print to a parallel port printer
. . . . . . . . . . 29
If you cannot print to a USB printer
. . . . . . . . . . . . . . 30
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 31
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 32
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . 35
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 36
If you cannot save a file to a floppy disk
. . . . . . . . . . . . 36
If you cannot play a music CD or install a program
from a CD
. . . . . . . . . . . . . . . . . . . . . . . . . . . 37
If you cannot play a DVD movie . . . . . . . . . . . . . . . . 38
If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 38
If you have a hard drive problem
. . . . . . . . . . . . . . . . 39
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 39
Microsoft
®
Windows
®
Error Messages . . . . . . . . . . . . . . 40
General Program Problems . . . . . . . . . . . . . . . . . . . . 41
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 41
A program stops responding . . . . . . . . . . . . . . . . . . 41
A program error causes the system to lock up
. . . . . . . . . 41
A solid blue screen appears
. . . . . . . . . . . . . . . . . . 41
A program is designed for an earlier Windows
operating system
. . . . . . . . . . . . . . . . . . . . . . . . 42
9p915bk0.book Page 4 Thursday, April 4, 2002 9:26 AM