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38 Solving Problems
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If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
If the CD-RW drive stops writing
HINT: If you disable
standby mode to write to a
CD-RW drive, remember
to reenable standby mode
when you finish writing to
the CD.
IF HEADPHONES ARE CONNECTED TO THE FRONT-PANEL HEADPHONE
CONNECTOR, CHECK FOR SOUND FROM THE HEADPHONES — Sound
from the speakers is automatically disabled when headphones are connected to
the computer’s front-panel headphone connector.
CHECK THE SPEAKERS AND SUBWOOFER — See page 28.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — In Windows XP,
click the Start button, and then click My Computer. In Windows Me and
Windows 2000, double-click the My Computer icon on the Windows desktop. If
the DVD drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to
eliminate the possibility that the original DVD is defective.
CLEAN THE DISC — See the Tell Me How help file for instructions.
TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD-RW
DISC — See the Tell Me How help file or search for the keyword standby in
the Help and Support Center in Windows XP and Windows Me (Help in
Windows 2000). To access help files, see page 24.
CHANGE THE WRITE SPEED TO A SLOWER RATE — The CD-RW drive
must receive a steady stream of data when writing. If the stream is interrupted, an
error occurs. Closing all programs before writing to the CD-RW may also
alleviate the problem.
9p915bk0.book Page 38 Thursday, April 4, 2002 9:26 AM