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Appendix 141
If Dell elects to exchange a system or component, the exchange will be
made in accordance with Dell’s Exchange Policy in effect on the date of the
exchange. In any instance in which Dell issues a Return Material
Authorization Number, Dell must receive the product(s) for repair prior to
the expiration of the warranty period in order for the repair(s) to be covered
by the limited warranty.
"Total Satisfaction" Return Policy (U.S. Only)
If you are an end-user customer who bought new products directly from a
Dell company, you may return them to Dell within 30 days of the date of
invoice for a refund or credit of the product purchase price. If you are an
end-user customer who bought reconditioned or refurbished products from
a Dell company, you may return them to Dell within 14 days of the date of
invoice for a refund or credit of the product purchase price. In either case,
the refund or credit will not include any shipping and handling charges
shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different
terms for the return of products than specified by this policy.
To return products, you must contact Dell Customer Service to receive a
Credit Return Authorization Number. See "Contacting Dell" on page 102 to
find the appropriate contact information for obtaining customer assistance.
To expedite the processing of your refund or credit, Dell expects you to
return the products to Dell in their original packaging within five days of
the date that Dell issues the Credit Return Authorization Number. You
must also prepay shipping charges and insure the shipment or accept the
risk of loss or damage during shipment. You may return software for refund
or credit only if the sealed package containing the floppy disk(s) or CD(s) is
unopened. Returned products must be in as-new condition, and all of the
manuals, floppy disk(s), CD(s), power cables, and other items included with
a product must be returned with it. For customers who want to return, for
refund or credit only, either applications software or an operating system
that has been installed by Dell, the whole system must be returned, along
with any media and documentation that may have been included in the
original shipment.
9p915bk0.book Page 141 Thursday, April 4, 2002 9:26 AM